Shipping Policy
We ship Sporium orders by courier within South Africa. Shipping options and charges are shown before you place and pay for your order.
Where we deliver
Our online checkout currently supports courier delivery to valid South African delivery addresses. If another fulfilment option is offered at checkout, the terms shown for that option will apply.
Shipping charges
Delivery charges are calculated from the delivery address, parcel details and the courier services available for the order. You will see the available shipping option and price before completing checkout.
Processing and dispatch
Sporium supplies living fungal genetics. Availability therefore varies by item. After successful payment, we check stock and any production requirements for the full order. Once the complete order is ready, courier collection is arranged at the earliest available opportunity.
Delivery estimates
Where a delivery estimate is displayed at checkout, it is provided by the courier and is an estimate rather than a guaranteed delivery date. Weather, remote-area routing, peak periods and courier network disruptions may affect delivery times.
Delivery details
Please check your name, phone number and delivery address carefully before placing your order. If you notice an error, contact us as soon as possible. Changes may not be possible once a parcel has been booked or collected.
Delayed, lost or damaged parcels
If your parcel appears delayed, is damaged in transit, or does not arrive, email us with your order reference and the relevant details. We will work with the courier and with you to resolve the issue. Nothing in this policy limits any rights you may have under applicable South African consumer law.
Questions
Email thesporium@gmail.com and include your order reference where applicable.